My family plays full out on Halloween, it’s the one holiday we go “all in”. This year we started super late and I found myself at Halloween Town with a huge crowd on Saturday. One employee went so far out of their way to help our 10 year-old son find the costume he was searching for for his father. She made our Halloween a huge success. That store in Burbank is part of our Halloween tradition and I hope it continues to be for another decade.
Every member of your customer service team is a brand ambassador, and often the first and only human being that consumers will interact with when it comes to your company. The holiday season demands that you and your team bring your A-game. Here\’s how.
Train Your Team Beyond the Basics
Have Reps Open with a Festive and Friendly Greeting
Empower Your Reps to Spread Holiday Cheer
Lavish Your Team with Perks
Fielding consumer requests during the holiday season is stressful business. Take care of your customer service team: pay well, schedule shorter shifts, and provide extras during breaks, such as healthy food and onsite entertainment and exercise activities. A happier team will interact more positively with consumers and will result in positive sentiment toward your company.It\’s imperative that your customer service reps understand how important they are to the success of the business, especially during the holiday season. Train your team beyond the basics, have reps open with a festive and friendly greeting, empower reps to spread holiday cheer, and lavish your team with perks. Consumers will remember and recommend your company long after all the holiday decorations are packed away.
Oh, and one more tip as we slide into the holidays — stretchy pants rule.